SpeedGoat support
Something not working? Email us and we will track it. Here is what to send so we can act on it rather than guess.
Please do not send agency data, and that includes screenshots. If the problem cannot be described without it, say so and we will keep it out of our tracker.
Reporting a problem with an app
- Which app, and which agency or project you were working in.
- What you were doing, in your own words, and what you expected instead.
- The date and time it happened, with your time zone, to the minute. This is how we find the matching server log, and it is the difference between a fix and a guess.
- A screenshot helps, cropped so it shows the problem and not your data.
- How badly it's affecting you: blocking your work, usable but wrong, or just a cosmetic glitch.
Reporting a problem with an R package
- The package name, and its version from
packageVersion()— for examplepackageVersion("spdgt.ipm")if that is the package involved. - The output of
sessionInfo(). - A small example that goes wrong, built with reprex from example or synthetic data.
- How badly it's affecting you: blocking your work, usable but wrong, or just a cosmetic glitch.
Reporting a documentation problem
- The address of the page, and what it says versus what it should say.
Package documentation lives at docs.spdgt.com.